Job Description: Restaurant Supervisor – Jaffna

We are seeking a responsible, attentive, and hands-on Restaurant Supervisor to oversee the daily operations of our restaurant in Jaffna. This role requires a practical approach to restaurant management, a clear understanding of team coordination, and a steady focus on delivering a consistent dining experience. The ideal candidate will be someone who understands the importance of structure, punctuality, and professionalism in food service.

The Restaurant Supervisor will work closely with both kitchen and service teams to ensure everything runs smoothly—from table arrangements and food quality to staff schedules and customer satisfaction. If you take pride in running a clean, organized, and welcoming space, this position could be right for you.

Position Summary:

The Restaurant Supervisor plays a key role in managing the daily front-of-house operations. This includes leading the service team, maintaining dining standards, handling guest concerns, and ensuring the restaurant meets all cleanliness, safety, and operational guidelines.

This is not just a supervisory role by title—it is a position that requires consistent physical presence during peak hours, direct involvement with staff and customers, and the ability to solve problems without delay. You will report to the Restaurant Manager and coordinate closely with the kitchen team and support staff.

Key Responsibilities:

1. Team Supervision and Scheduling

Prepare daily work schedules for waitstaff and support teams based on expected footfall.
Monitor punctuality and attendance of team members.
Provide instructions and feedback before service hours and hold short daily briefings.

2. Customer Service Management

Welcome guests, guide them to seating, and handle inquiries or complaints in a respectful and timely manner.
Support staff during busy periods by attending to guests and ensuring quick turnaround times.
Monitor guest satisfaction during meals and resolve issues before they escalate.

3. Operational Oversight

Conduct daily checks to ensure tables, cutlery, menus, and service areas are clean and organized.
Coordinate with kitchen staff to manage order flow and avoid service delays.
Maintain a clear line of communication between front-of-house and back-of-house teams.

4. Inventory and Supplies

Monitor usage of service items like tableware, linens, menus, and cleaning materials.
Assist with stock counts and notify management of shortages or maintenance issues.

5. Training and Development

Train new staff on restaurant procedures, service etiquette, and hygiene practices.
Encourage team discipline, mutual respect, and professional conduct on the floor.

6. Reporting and Documentation

Maintain daily logs on customer feedback, issues, and actions taken.
Submit basic reports to the manager on team performance, incidents, and operational needs.

Required Qualifications:

Minimum 2 years of experience in a supervisory or senior waiter role in a restaurant, café, or hotel.
Proficiency in Tamil and basic English is essential for guest interaction and staff coordination.
Knowledge of basic food safety and hygiene standards.
Strong understanding of how to handle customer complaints and service pressure.
Ability to work evenings, weekends, and holidays as required by restaurant hours.

Preferred Attributes:

Familiarity with restaurant operations in Jaffna or surrounding areas.
Calm under pressure and able to think clearly during busy service hours.
Honest, dependable, and disciplined with a practical approach to supervision.
Ability to motivate staff through example rather than authority alone.
Physically fit to stand for long hours and actively assist on the restaurant floor.

Work Conditions:

Located in a busy area of Jaffna, easily accessible by public transport.
Rotational shifts based on restaurant schedule, including weekends.
Standing and walking for long periods during service hours.
Occasional overtime during peak events, group bookings, or festival periods.
Meals during shift and basic uniforms will be provided.

What We Expect From You:

Take full ownership of the front-of-house during your shift.
Communicate clearly and respectfully with both customers and staff.
Maintain a professional and clean appearance at all times.
Treat guests with genuine care, and ensure their experience is pleasant.
Keep service smooth and resolve small problems before they grow.

We are not looking for someone to just monitor staff—we expect you to lead by example, step in when needed, and be willing to work shoulder-to-shoulder with the team.

What You Can Expect From Us:

A respectful and structured working environment where your effort is noticed.
Direct communication with senior management who value accountability.
Regular salary, overtime pay (if applicable), and other allowances based on performance.
Opportunity for future growth into assistant manager or restaurant manager roles.
Training support and clear procedures to help you do your job well.

We provide the tools—you bring the discipline, teamwork, and initiative.

Who Should Apply:

You should apply if:

You have worked in a restaurant environment and know what real service pressure feels like.
You are confident managing people in a clear, fair, and respectful way.
You want to work somewhere with steady hours and clear expectations.
You value consistency and do not cut corners when it comes to hygiene, service, or communication.

You should not apply if:

You are uncomfortable speaking to customers directly or dealing with complaints.
You are looking for a desk job with limited physical activity.
You struggle with punctuality or do not enjoy supervising teams.

Application Process:

To apply, please send the following:

Your CV with contact details and previous work experience.
A short cover letter explaining why you are suited for this role.
Name and phone number of at least one previous employer or supervisor who can confirm your work ethic.

Shortlisted candidates will be contacted for an in-person interview in Jaffna. Selected candidates may be required to complete a one-day working trial before final hiring.

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Final Word:

A restaurant can only run well if each person does their part—and as Supervisor, your part is crucial. This job is about more than giving orders. It’s about setting the tone, making decisions when needed, and ensuring that both guests and staff are looked after properly.

If you believe in earning respect through hard work and steady leadership, and if you’re ready to take on responsibility in a reliable and growing establishment, we encourage you to apply.