Job Title: Reservations Executive – Colombo
Company Introduction
We are a forward-thinking player in the hospitality industry, dedicated to delivering exceptional guest experiences through seamless booking and customer service. Our team thrives on innovation, efficiency, and attention to detail—values that drive our success in a highly competitive travel and tourism market. Join us and become part of a company that values your passion for hospitality and professional growth.
Job Overview
We’re currently seeking a detail-oriented and proactive Reservations Executive to manage and optimize our hotel bookings across various Online Travel Agencies (OTAs). This role is ideal for someone with a keen eye for organization, strong communication skills, and a drive to enhance the customer experience. If you’re tech-savvy, confident in handling booking platforms, and ready to be part of a dynamic hospitality team, we want to hear from you!
Key Responsibilities
- Handle and manage daily reservations across multiple OTAs and booking channels
- Update availability, rates, and promotions through OTA extranets and internal booking engines
- Monitor reservations to avoid overbookings or discrepancies
- Coordinate with front office and sales teams to ensure smooth guest arrivals and special requests
- Analyze booking trends and suggest improvements to maximize occupancy and revenue
- Maintain accurate guest records and ensure data integrity within the reservation system
- Support customer inquiries related to bookings with timely and professional communication
Must-Have Qualifications
- Prior experience in a reservations or OTA coordination role within the hospitality sector
- Familiarity with OTA extranets (e.g., Booking.com, Expedia) and hotel booking platforms
- Excellent communication and negotiation skills in English
- Proficiency in using hotel reservation systems (knowledge of OPERA is a bonus)
- Diploma or degree in Hospitality or Tourism Management from a recognized institution
- Self-motivated, with strong organizational and analytical skills
Nice-to-Have
- Experience with revenue management or pricing strategies
- Additional language proficiency
- Prior experience in customer service or sales within the travel sector
Location & Work Type
Full-Time | On-site (Location details to be provided at interview)
Why Work Here?
- Be part of a supportive and professional team in a growing hospitality business
- Opportunities for skill development, training, and career advancement
- Exposure to global booking platforms and international travel trends
- Internships available for hospitality students or recent graduates
How to Apply
Ready to build your career in hospitality?
Send your updated resume and a brief cover letter to [Insert Email Address]
Subject line: “Application – Reservations Executive”
Fresh graduates with hospitality qualifications are also encouraged to apply for internship opportunities in the Reservations Department.