Secretary

Job description – Secretary

Represent a Legacy of Educational Excellence

Are you a polished administrative professional with a passion for providing exceptional service? Royal Institute International School is seeking a dedicated Branch Secretary to join our Gampaha team. As a cornerstone of our campus operations, you will be the face of the school, welcoming families and ensuring that our administrative standards reflect our commitment to world-class education. If you thrive in a dynamic environment where communication and organization are paramount, we offer a rewarding role where you can truly influence the parent-school experience and support our mission of academic distinction.

Key Responsibilities

Admissions & Withdrawals

• Act as the first point of contact for all admissions inquiries, including walk-ins, phone calls, and emails.

• Provide accurate information regarding school programs, policies, and admission requirements.

• Coordinate the admissions process, including applications, assessments, interviews, and enrollment documentation.

• Prepare, issue, and track offer letters, confirmations, transfer certificates, and withdrawal documents.

• Coordinate with the Finance Department on admission fees, deposits, and withdrawal clearances.

Parent Liaison

• Establish and maintain positive, professional relationships with prospective and current parents.

• Serve as the communication bridge between parents and the school, addressing inquiries and concerns promptly.

• Manage parent communication channels such as emails, newsletters, and website updates.

• Organize and coordinate parent-teacher meetings and other parent-related events.

• Schedule one-on-one meetings between parents and school leadership as requested.

General Administration

• Supervise front-office operations to ensure a courteous and welcoming environment.

• Handle incoming calls, correspondence, visitor registration, and reception duties.

• Support school-wide communications, notices, and announcements.

• Perform additional administrative duties as assigned by the principal.

Admissions-Specific Role Expectations

• Coordinate with the Principal to confirm interview and aptitude test dates and times based on availability and inform parents promptly.

• Manage walk-in admissions by welcoming parents and students, arranging interviews and aptitude tests, and guiding them throughout the process to ensure a positive first impression.

• Deliver a high-quality admissions experience from arrival to departure, reflecting the values, professionalism, and standards of Royal Institute.

• Follow up on pending payments for completed interviews and aptitude tests and assist with payment collection at the branch level. Building rapport during in-person interactions allows for more effective follow-up and positively influences enrollment decisions.

Master the Heart of School Operations

Reporting directly to the Principal, you will play a vital role in managing the student lifecycle from entry to exit. Your expertise will be essential in facilitating seamless parent-teacher interactions and maintaining the professional integrity of our front office. By acting as the primary liaison for admissions, you will help shape the first impression of our institution, ensuring every inquiry is handled with the highest level of care. Join Royal Institute and become a key contributor to an organized, welcoming, and high-functioning school community.

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