Reservations Manager

About us

Accor Group, located in Dubai, United Arab Emirates, operates a diverse portfolio of hotels and resorts, providing exceptional hospitality services to business and leisure travelers. We offer well-appointed accommodations, dining options, meeting facilities, and personalized guest experiences designed to meet international standards. Our dedicated team ensures every stay is comfortable, safe, and memorable, while supporting sustainable and responsible business practices. With a strong presence across the region, Accor Group combines global expertise with local insight to deliver reliable service and innovative hospitality solutions. We remain committed to excellence, guest satisfaction, and creating lasting impressions.

🌐 www.accor.com

Job description – Reservations Manager

Job description / Role

Employment:
Full Time

Company description

Belimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love; care for the world; dare to challenge the status quo Belimitless

Job description

The reservations manager is responsible for overseeing the daily operations of the reservations department, ensuring an efficient and seamless booking process.

This role requires strong leadership to manage the team, maximize room revenue through strategic reservation management, and uphold the highest standards of guest service consistent with the Raffles & Fairmont brands.
Qualifications

Key responsibilities
• Monitor and control reservations to maximize room occupancy and revenue in coordination with the revenue management team.
• Manage all reservation channels including direct bookings, GDS, OTAs, and corporate accounts.
• Maintain high levels of guest satisfaction by ensuring accuracy, personalization, and timely responses to inquiries and special requests.
• Analyze reservation patterns, forecast demand, and produce regular reports for management review.
• Implement and enforce reservation policies and procedures consistent with brand standards.
• Coordinate with front office, sales, and revenue management to align strategies and enhance guest experiences.
• Oversee training and development programs for the reservations team to maintain service excellence and technical proficiency.
• Ensure reservation systems and technology are used efficiently and updated regularly.
• Lead, motivate, and manage the reservations team to ensure smooth and efficient booking operations.
Additional information
• Minimum 5 years experience in reservations management within luxury hotels and/or resorts
• Strong leadership and team management skills
• Excellent knowledge of global distribution systems (GDS) and reservation software
• Strong analytical skills with the ability to interpret data and adjust strategies accordingly
• Exceptional communication and interpersonal skills
• Detailoriented and highly organized
• Fluent in English; additional languages are advantageous
• Customerfocused with a commitment to luxury service standards

Job Function:
General Management

Company Industry:
Travel, Hotel & Tourism

Apply Now