Learning and Development Specialist

Job description – Learning and Development Specialist

Learning and Development Specialist
Location: UAE
Roles and Responsibilities

• Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning Development standards. Supporting efforts to uphold the company’s Mission, Guiding Principles, and delivering Legendary Quality Experiences throughout the hotel.
• Assisting with the development and implementation of the hotel Learning & Development (L&D) plan, ensuring departmental training aligns with business priorities. Coordinating, executing, and following up on all training activities within the hotel.
• Maintaining an ongoing L&D calendar and maximizing learning resources and opportunities. Proactively collecting training nominations and sending timely joining instructions.
• Creating a creative, fun, and engaging learning environment for programs such as orientation, product knowledge, and new hire training.
• Facilitating continuous customer service training as outlined by LQEs, MOQA, Forbes, etc., as needed. Performing administrative tasks related to records, reports, supplies, and training materials.
• Maintaining the L&D noticeboard and updating training expenses to meet hotel needs within budget guidelines.
• Ensuring orderliness and cleanliness of the training office and room. Participating in monthly Department Trainers meetings, taking minutes, and distributing them promptly.
• Supporting and developing departmental trainers as required. Conducting or facilitating product knowledge tests and audits to ensure standards are met.
• Assisting with colleague recognition initiatives and supporting People & Culture initiatives. Performing additional duties as assigned by the Director of Quality, Learning & Development.
• Desired Candidate Profile Ability to perform multiple duties efficiently despite changing priorities and stressful situations. Strong focus, attention to detail, and ability to complete tasks on time.
• Excellent verbal communication skills to convey instructions clearly. Resourceful, creative, flexible, and proactive. Ability to train, motivate, evaluate, and mentor colleagues.
• Maintains excellent relations with colleagues, respecting confidentiality. Extensive hospitality industry experience with prior training background.
• Outstanding communication skills, both written and verbal, with confident public speaking abilities. Enthusiastic, positive, and able to build trusting relationships.
• Creative team player with professionalism, energy, and determination. Computer literate, proficient in Excel, MS Word, PowerPoint, and Publisher. Strong organizational skills, self-motivated, and deadline-oriented.

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