Executive- Client Experience

Job description – Executive- Client Experience

Join the movement at NEXT Ventures and redefine global financial access. As a powerhouse behind the flagship brand FundedNext, we empower over 220,000 daily users across 170+ nations to transform their potential into elite performance. With a diverse team of 500+ driven minds spanning five countries, we operate at a global rhythm where ambition meets momentum. If you are ready to work in a high-energy, “work hard, play harder” environment that celebrates every win, your journey toward greatness starts here.

How You’ll Make an Impact

• Real-Time Client Support

• Respond promptly to customer inquiries via Instant CRM and helpdesk systems

• Escalate complex or sensitive issues in accordance with escalation protocols

• Ensure client satisfaction by adhering to defined service timeframes

• Feedback Collection & Service Improvement

• Capture and relay client feedback to relevant internal teams

• Identify recurring issues and propose solutions to enhance the client journey

• Contribute ideas that align with our client-first service culture

• Data Management & Team Collaboration

• Collect and maintain accurate client records in the support database

• Support the team by executing daily tasks as directed by the supervisor

• Foster collaboration and maintain a vibrant, solution-oriented team culture

What You Bring

• Excellent English writing and speaking skills

• Strong communication ability across email, live chat, and internal tools

• Fast and accurate typing speed

• High adaptability, patience, and attention to detail

• Strong familiarity with Google Sheets and Microsoft Office Suite

• The ability to work calmly under pressure and meet response SLAs

• Openness to new ideas and a willingness to continuously improve

Shift Time: 1.30 PM – 10.30 PM

Your X-Factor

• Proactive and solutions-driven in high-volume environments

• Approaches every client interaction with empathy and clarity

• Consistently brings energy and positivity to the team

• Quick to learn and take ownership of new systems and workflows

Become the frontline ambassador of our global customer success strategy. In this Colombo-based role, you will be the voice of NEXT Ventures, ensuring every interaction across 190+ countries is handled with technical precision and genuine empathy. You won’t just solve problems; you will turn client feedback into actionable insights for continuous improvement, maintaining the trust that fuels our platform. By mastering our CRM systems and collaborating with a solution-oriented team, you will ensure our users experience seamless, tech-driven financial support every single day.

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