Customer Support Specialist

Customer Support Specialist

Happy Chimps · Nugegoda

About Us

Happy Chimps is a fast-growing scale-up on a mission to revolutionize the hospitality industry. We empower restaurants and food businesses with innovative solutions that streamline operations, improve profitability, and enhance guest experiences. Our tools connect business owners, customers, and suppliers to build a smarter, more sustainable future for hospitality.

We are looking for a Customer Support Specialist who is passionate about client success and eager to thrive in a dynamic, fast-paced environment.

The Role

As a Customer Support Specialist, you will be the primary point of contact for our clients, ensuring their challenges are resolved and their onboarding needs are met. You will act as a trusted partner, helping users feel confident and supported while utilizing our technology. This role is ideal for those looking to sharpen their analytical and relationship-building skills within a collaborative team.

Key Responsibilities

• Query Management: Handle client inquiries with professionalism and efficiency to ensure timely resolutions.

• Onboarding Support: Assist clients with account setup and configurations, ensuring a seamless transition and high product adoption.

• Relationship Building: Develop strong, long-term partnerships by deeply understanding and addressing specific client needs.

• Internal Collaboration: Work closely with development and onboarding teams to integrate client feedback into product improvements.

• Documentation: Track and record client interactions to maintain clear communication across all departments.

• Global Exposure: Maintain flexibility to support clients across different time zones, including UK hours when required.

Qualifications

• Experience: More than two years of experience in a customer support role.

• Communication: Exceptional interpersonal skills with a dedicated customer-first attitude.

• Problem-Solving: Strong analytical skills to handle complex client queries effectively.

• Organization: Highly detail-oriented and capable of managing multiple tasks simultaneously.

• Technical Savvy: Comfortable working with digital tools and SaaS products; prior experience in tech-support is a plus.

• Adaptability: A positive team player who thrives in a fast-paced, evolving environment.

What’s In It For You?

• Professional Growth: Gain hands-on experience in a customer-facing role with a clear path for career development.

• Innovation Insights: Work alongside product teams to see how world-class SaaS solutions are designed and optimized.

• Global Impact: Gain international exposure by collaborating with clients and teams across different regions.

• Supportive Culture: Join a team that values ownership, collaboration, and making a tangible impact on the hospitality tech space.

Location: Nugegod, Sri Lanka

Company: Happy Chimps · Nugegoda

More Vacancies