Customer Support Agent

Customer Support Agent

Company: Wahed
Location: Sharjah, United Arab Emirates
Job Type: Full-Time

About Us

Wahed is a global financial technology (FinTech) company headquartered in New York, dedicated to reducing financial inequality and exclusion. We specialize in values-based, Shariah-compliant digital financial services with a mission to make wealth management and other financial products accessible to everyone. With a strong international presence, we combine technology, innovation, and ethical principles to deliver cutting-edge solutions to clients worldwide. Learn more about our work at www.wahed.com.

Job Purpose

We are seeking a Customer Support Agent to join our team in Sharjah. This role goes beyond traditional customer service—while you will handle client inquiries via chat, email, and phone, you will also help improve processes, ensure regulatory compliance, and take ownership of the overall client experience. This is an exciting opportunity for individuals passionate about FinTech, customer service, and contributing to a mission-driven company.

Key Duties

• Serve as the first point of contact for clients through live chat, phone calls, and email.

• Ensure all communication complies with financial regulations and company standards.

• Take ownership of client interactions, resolving issues effectively and professionally.

• Manage and track client complaints, coordinating with internal teams (operations, product, marketing, etc.) to provide timely solutions.

• Monitor and close open support tickets within agreed service level timelines.

• Identify and recommend improvements to enhance efficiency and streamline onboarding processes.

• Provide regular reports and performance updates to management.

• Maintain flexibility to support clients during evenings, weekends, or rotating shifts.

Requirements

• 2–4 years of customer service experience, ideally within financial services or technology.

• Strong written and spoken English communication skills.

• Familiarity with CRM tools such as Zendesk is preferred.

• Ability to multitask, prioritize, and work effectively under tight deadlines.

• Willingness to work flexible hours, including weekends and evenings when needed.

• A problem-solving mindset with creativity to improve client onboarding and support processes.

Pay & Benefits

• Competitive salary package aligned with experience.

• Training and development opportunities to enhance skills.

• Exposure to a global FinTech environment and Islamic finance sector.

• Inclusive, digital-first, and collaborative workplace culture.

About Wahed

At Wahed, we are driven by purpose—to bring accessible, ethical, and innovative financial solutions to people around the world. Joining our team means being part of a diverse, international workforce working toward a shared mission of reducing financial inequality through technology.

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