Customer Services Executive

Job description – Customer Services Executive

Job Title: Customer Service Executive
Employment Type: Full-Time
Joining Date: Immediate

Job Purpose:

To provide exceptional customer support and relationship management for clients within the automobile and auction industry. The role requires effective communication, timely issue resolution, and a customer-centric approach to ensure a smooth experience for buyers and sellers.

Key Responsibilities:
• Handle inbound and outbound customer inquiries related to automobile sales, auctions, and post-sale services.
• Provide accurate information regarding vehicle listings, bidding processes, payment terms, and delivery updates.
• Manage and resolve customer complaints in a professional and timely manner.
• Maintain a high level of customer satisfaction by ensuring prompt and effective service delivery.
• Support the auction process by assisting customers in registration, bidding, and vehicle pickup procedures.
• Coordinate with internal departments (Sales, Logistics, Accounts) to resolve customer concerns.
• Maintain and update customer records and logs using CRM systems.
• Follow up with customers to ensure their queries have been addressed to satisfaction.
• Assist in customer visits and showroom interactions, if required.

Requirements:
• Minimum 2 years of experience in customer service, specifically in the automobile industry.
• Prior experience in an auction company is a strong advantage.
• Proven ability to manage customer interactions professionally and effectively.
• Excellent communication and interpersonal skills.
• Fluency in Arabic is a must; English proficiency required.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Immediate availability to join.

Preferred Skills:
• Experience with CRM software and customer support tools
• Knowledge of auction platforms and vehicle documentation
• Conflict resolution and negotiation skills
• Team-oriented attitude

Job Type: Full-time

Pay: AED2,500.00 – AED3,000.00 per month