IENGLISH LANGUAGES INSTITUTE • Sharjah - United Arab Emirates
Job Overview
Customer Service & Operations Officer (Arabic Speaker)
Company:
I English Institute
About Us:
I English Institute is a leading provider of English and language training programs across the UAE. We are dedicated to delivering high-quality education and excellent customer support. We are looking for a proactive and detail-oriented Customer Service & Operations Officer to join our team and ensure smooth day-to-day operations while supporting students and staff.
Job Description:
The Customer Service & Operations Officer will be responsible for managing front-desk operations, supporting students with inquiries, coordinating schedules, and ensuring smooth administrative processes. The ideal candidate should be fluent in Arabic and English, with excellent organizational and communication skills.
Responsibilities:
• Greet and assist students, parents, and visitors in a professional manner
• Handle phone calls, emails, and WhatsApp inquiries
• Provide accurate information about courses, schedules, and policies
• Coordinate class schedules, attendance, and teacher assignments
• Manage student registrations, payments, and documentation
• Support HR and operations in day-to-day administrative tasks
• Assist with event coordination and student engagement activities
• Ensure smooth communication between management, teachers, and students
• Handle complaints and resolve issues in a professional manner
Requirements:
• Fluent in Arabic and English (spoken and written)
• Previous experience in customer service, operations, or administration (minimum 1 year preferred)
• Strong communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to multitask and work under pressure
• Professional, organized, and detail-oriented
• Positive attitude and problem-solving skills
What We Offer:
• Competitive salary package (based on experience)
• Multicultural and professional work environment
• Career growth and development opportunities
• Training and support to enhance skills
Job Type: Full-time
Pay: AED3,000.00 per month
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