Customer Service Executive

Customer Service Executive

Company Name: Global Airport Concierge

Job Location: Gampaha (Full-time, On-site)

Company Description

Global Airport Concierge provides premier luxury concierge services at over 1,000 airports worldwide, dedicated to eliminating the stress of modern air travel. Offering personalized meet-and-greet experiences, fast-tracked immigration, and premium chauffeured services, we focus on creating seamless journeys for our clients. With an unyielding commitment to exceptional hospitality, we empower travelers to take complete control of their journey.

Role Description

We are seeking a dedicated Customer Service Executive for a full-time, on-site position in Gampaha. In this pivotal role, you will handle client inquiries, manage support requests, resolve technical or logistical issues, and provide both online and in-person assistance. Excellent communication and swift problem-solving skills are essential to ensuring customer satisfaction and maintaining a seamless, luxury experience for our global clientele.

Qualifications

• Experience: Proven track record in Customer Support, Hospitality, or Customer Service roles.

• Client Care: Strong skills in managing high-value customer interactions and driving premium customer satisfaction.

• Technical Savvy: Proficiency in providing efficient online support and troubleshooting technical issues.

• Communication: Strong interpersonal and communication abilities, with total fluency in English (proficiency in additional languages is a distinct advantage).

• Adaptability: Ability to work effectively on-site in Gampaha and adapt quickly to dynamic, fast-paced situations.

• Education: GCE A/L qualification or equivalent experience in a related field.

How to Apply

Ready to elevate the travel experience? Please send your CV to resil@globalairportconcierge.com or dave@globalairportconcierge.com.

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