Customer Care Representative Associate – Part Time (UAE National Only)

Customer Care Representative Associate – Part Time (UAE National Only)

Company: Federal Express Corporation AMEA
Location: Abu Dhabi, United Arab Emirates
Job Type: Part-time

About Us

FedEx is a globally recognized leader in express transportation and logistics, operating in over 220 countries and territories. Our success stems from a people-first philosophy, where every team member plays a pivotal role in delivering outstanding service to customers. We are committed to fostering a diverse, equitable, and inclusive workplace, offering opportunities for personal and professional growth. FedEx’s unique People-Service-Profit (P-S-P) philosophy ensures that by taking care of our employees, they, in turn, deliver exceptional service that drives sustainable business success. Learn more at FedEx.

Job Overview

We are seeking a Customer Care Representative Associate to join our Abu Dhabi team on a part-time basis. This role is open exclusively to UAE Nationals and is designed for individuals who excel in customer service, problem-solving, and operational support. The position requires handling customer inquiries, processing bookings, managing complaints, and ensuring compliance with internal standards and procedures. The ideal candidate will be proactive, detail-oriented, and comfortable working in a dynamic, fast-paced environment.

Key Duties

• Provide timely and professional customer support via calls, emails, and other channels.

• Handle inquiries, service quotes, and case management efficiently.

• Assist with account creation, basic onboarding, and booking processes.

• Resolve complaints and escalated issues while ensuring high service standards.

• Identify anomalies in procedures and apply judgment to resolve issues or escalate appropriately.

• Support operational hubs in completing defined processes accurately and on time.

• Collaborate with team members to ensure smooth workflow and adherence to internal and external guidelines.

Requirements

• UAE National.

• Excellent written and verbal communication skills in English (Arabic is a plus).

• Strong interpersonal skills and ability to work effectively in a team environment.

• Proficiency in Microsoft Office and basic PC skills.

• Problem-solving skills and the ability to make sound judgments.

• Previous customer service or operational experience is desirable.

Pay & Benefits

• Competitive part-time remuneration.

• Professional development opportunities within a global logistics leader.

• Exposure to diverse operational processes and customer service practices.

• Inclusive and supportive work environment aligned with FedEx’s P-S-P philosophy.

About FedEx

FedEx is renowned for innovation, operational excellence, and a culture that values each employee’s contribution. By joining our team, you become part of a global network that prioritizes quality service, collaboration, and personal growth. FedEx is committed to equal opportunity employment, ensuring fairness and respect for all team members.

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