Sales & Service Administrator

Job description – Sales & Service Administrator

Mission
Support the company’s motto “Experience. Customer. Service” by focusing on and continuously promoting and developing a Customer-Value and a Customer-Care driven culture within the organization. Maximize customer’s satisfaction by providing professional services and consultancy while promoting service products to support Nano Purification Solutions mission & growth plan.

Job Description:

Key Responsibilities:
• Generate Sales Orders (SO), Delivery Orders (DO), and Invoices based on quotations provided.
• Coordinate with customers regarding order status, delivery timelines, and service schedules.
• Liaise with internal teams to arrange services and spare part requirements.
• Monitor and follow up on backorders through to delivery and invoicing completion.
• Manage, update, and optimize service engineers’ schedules and daily job assignments.
• Maintain accurate customer records in the system and notify the Autocount Admin of updates.
• Process all relevant documentation to support sales and service functions.
• Provide administrative assistance and support to the sales and service departments, including handling email inquiries and directing technical queries to the appropriate team.
• Handle ad hoc duties as assigned by management.
• Procure parts for ad hoc purchase orders and service contract requirements.
• Ensure GRN and inventory records are updated promptly and accurately.
• Directly liaise with customers to confirm service appointments and follow-up actions.

Requirements Qualifications:
• GCE ‘N’ / ‘O’ level / ITE / Diploma holders
• At least 2–3-years of experience in similar role
• Proficient in MS Office applications
• Positive work attitude and willing to learn
• Good team player and communication skills

Preferred Skills & Competencies
• Computer literate
• Excellent written and oral communication skills
• Strong customer focused and deeply determined
• Pro-active, self-motivated and able to work under time constraints
• High sense of urgency
• Analytical person with innovative problem solving ability
• Excellent interpersonal skills
• Must be able to work independently and as a team player

And in return we offer you :
• A culture known for respectful interaction, ethical behaviour and integrity.
• We actively promote a culture of empowerment, allowing our employees to make a difference, rewarding passion, engagement, and solution thinking.

• We celebrate success together and embrace setbacks and opportunities.• With new challenges and learning to inspire each other, with plenty of opportunities to grow and develop career path with potential to move into other roles.
• You get to access to global job opportunities, as part of the Atlas Copco Group

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