Job Title: Student Relationship Manager – Kandy
Company Introduction
ESOFT Metro Campus is one of Sri Lanka’s most trusted names in private education, offering globally recognized qualifications in IT, Business, Engineering, and more. With over two decades of excellence, we are committed to creating an enriching academic experience that prepares students for meaningful careers and lifelong learning. Our Kandy branch is now looking for a passionate and people-focused professional to join us in elevating student success.
Job Overview
We’re seeking an energetic and empathetic Student Relationship Manager to drive student satisfaction, engagement, and career readiness. In this role, you’ll act as the main point of contact for students—gathering feedback, improving services, and connecting them with the support they need to thrive academically and professionally.
Key Responsibilities
- Collect and evaluate student feedback to identify trends, concerns, and opportunities for improvement
- Launch and manage initiatives to boost student engagement and retention
- Provide career guidance and coordinate internship or placement opportunities
- Serve as a communication bridge between students, faculty, and campus administration
- Plan and execute student events, workshops, and community-building activities
- Collaborate with the central Student Relationship Unit (SRU) to align with group-wide goals
- Maintain open communication channels and ensure a supportive learning environment
Must-Have Qualifications
- Strong interpersonal and communication skills in English and Sinhala
- Experience in student services, education management, or customer service
- Ability to handle student concerns with empathy and a solutions-first mindset
- Confident working independently while contributing to a collaborative team
- Strong organizational and analytical skills to drive meaningful improvements
Nice-to-Have
- Prior involvement in campus event planning or career services
- Background in education counseling, HR, or a related field
- Familiarity with CRM tools or feedback management systems
Location & Work Type
On-site at ESOFT Metro Campus, Kandy
Full-time role, with standard working hours
Why Work Here?
- Join a leading education provider making a real impact in students’ lives
- Work in a vibrant, student-centered environment with growth opportunities
- Collaborate with supportive teams across academic and administrative departments
- Enjoy the satisfaction of helping learners succeed beyond the classroom
How to Apply
If you’re passionate about education and thrive in a people-first role, we’d love to hear from you!
Send your updated resume to [insert email] with the subject line: “Application – Student Relationship Manager (Kandy)”.