Local Market Sales Coordinator

Local Market Sales Coordinator

• Job Location: Colombo, Sri Lanka

• Company Name: Basilur Tea

About the Role

Basilur Tea is one of Sri Lanka’s most celebrated luxury tea brands, exporting premium Ceylon tea to over 65 markets worldwide. As we continue to scale our operations, we are looking for a dynamic and organized Local Market Sales Coordinator to support and coordinate sales activities within the local market. The ideal candidate will be responsible for maintaining customer relationships, coordinating orders and deliveries, following up on payments, and supporting the sales team in achieving our business targets.

Key Responsibilities

• Order & Delivery Coordination: Ensure timely communication with customers regarding orders and deliveries, and seamlessly pass requirements to the Operations department.

• Inventory Management: Monitor stock levels to ensure adequate availability for local market orders and issue fresh production/order requests to Operations as needed.

• Customer Relationship Management: Maintain strong relationships with existing customers, handling inquiries, orders, and complaints in a professional, timely manner.

• Internal Collaboration: Coordinate closely with internal departments—including the warehouse, logistics, and finance teams—to ensure smooth order processing and on-time deliveries.

• Financial Follow-up: Proactively follow up on outstanding payments and account settlements.

• Documentation & Reporting: Prepare accurate quotations, invoices, sales reports, and other related documentation while maintaining updated customer databases.

• Sales & Marketing Support: Assist the sales team in achieving monthly sales targets and provide operational support for local marketing campaigns and promotional activities.

Requirements

• Proven experience in a sales coordination, customer service, or administrative role.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to multi-task and collaborate across departments.

• Proficiency in MS Office (Word, Excel) and basic data management.

• A proactive attitude with strong problem-solving abilities.

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