Concierge Agent – W Residences

Concierge Agent – W Residences

Company: W Dubai – The Palm

Location: Dubai, United Arab Emirates

Company Overview

W Dubai – The Palm is where luxury is reinvented. Guided by our “Whatever/Whenever” service philosophy, W Hotels aims to ignite curiosity and expand worlds. At W Residences, we provide a bold, innovative, and tuned-in environment for our owners and guests. By joining our team, you join Marriott International, the global leader in hospitality, where you are empowered to be your best self.

Role Summary

As a Concierge Agent for W Residences, you are the primary point of connection for our Residence owners and their guests. You will orchestrate seamless experiences, from managing daily requests to providing expert local insights. This role requires a high-energy “Lobby Ambassador” who can balance sophisticated administrative tasks with the personalized, high-touch service standards of The Ritz-Carlton and W brands.

Key Responsibilities

Owner & Guest Relations

• Personalized Assistance: Respond to requests for information, transportation, dining reservations, and dry cleaning by coordinating with premium providers.

• Whatever/Whenever Service: Address unique needs and special requests with creative solutions, following up to ensure total satisfaction.

• Local Expertise: Act as a local guide by providing summarized information on property amenities, surrounding area highlights, special events, and activities.

• Elite Welcome: Serve as the Lobby Ambassador, welcoming owners and guests according to company standards and assisting individuals with disabilities.

Operational Excellence

• Access Control: Manage building security by announcing all visitors and contractors to owners, permitting access only to authorized individuals, and utilizing the key track system.

• Communication Hub: Answer and process all calls, messages, and concerns accurately. Coordinate with Engineering, Housekeeping, or Bell/Valet teams to resolve requests promptly.

• Logistics Support: Assist with owner reservation services (HRS), schedule elevators for move-ins/outs, and coordinate valet services for owners’ vehicles.

• Administration: Maintain shift logs and daily memo books to ensure a smooth transition of information between teams.

Professional Standards

• Service Excellence: Adhere to the highest standards of service excellence, maintaining a professional appearance and clean uniform at all times.

• Teamwork: Develop positive working relationships, support team goals, and communicate with colleagues using clear, professional language.

• Safety & Compliance: Follow all company safety procedures, report incidents or unsafe conditions, and protect company assets and proprietary information.

Qualifications & Skills

Experience & Education

• Education: High school diploma or G.E.D. equivalent.

• Experience: At least 1 year of related work experience in a high-end hospitality or residential environment.

• Technical Skills: Proficiency in using telephone etiquette and basic computer systems for recording requests and managing keys.

Physical & Competency Requirements

• Communication: Exceptional verbal and written communication skills with a focus on accuracy and professional etiquette.

• Stamina: Ability to stand, sit, or walk for an entire work shift.

• Physical Tasks: Capability to move or lift objects weighing up to 10 pounds without assistance.

• Mindset: An original, innovative spirit with a passion for future-focused luxury service.

Why Join Us

At W Hotels, we open doors and minds. You will work in an environment that celebrates your unique background and encourages you to grow within an amazing global team. Be part of a culture that turns guest passions into reality.

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