L&D Executive

Job description – L&D Executive

Elevate Service Excellence with Quess Lanka

Are you a hospitality professional with a passion for transforming talent and setting gold standards in service? Quess Lanka is seeking a dynamic Learning & Development Executive to join our team in Colombo. We believe that the heart of world-class hospitality lies in the continuous growth of its people. If you have a background in hotel or F&B operations and are ready to transition your field expertise into a strategic training role, we offer the perfect environment to shape the future of guest experiences through impactful education and mentorship.

Key Responsibilities:

• Assist in planning and executing training programs for hospitality staff across departments (Front Office, F&B, Housekeeping, Kitchen, etc.).

• Support onboarding and induction programs for new joiners.

• Coordinate internal and external training sessions and maintain training calendars.

• Prepare training materials, presentations, SOPs, and manuals.

• Conduct basic service standards and soft skills training under guidance.

• Collect training feedback and support evaluation of training effectiveness.

• Maintain accurate training records, attendance sheets, and reports.

• Work closely with department heads to ensure training alignment with operational needs.

• Support initiatives related to service excellence, guest satisfaction, and brand standards.

Qualifications & Experience:

• Bachelor’s degree or professional qualification in HR, Hospitality Management, or a related field.

• 2–4 years of experience in L&D or training within the hospitality industry.

• Prior experience working in hotels, resorts, or F&B operations is preferred.

Skills & Competencies:

• Good communication and presentation skills.

• Strong coordination and organizational abilities.

• Understanding of hospitality service standards and operations.

• Positive attitude with a willingness to learn and grow.

• Ability to work with employees across all levels.

Preferred / Added Advantage:

• Exposure to LMS platforms or digital learning tools.

• Experience in star-class hotels or reputed hospitality brands.

Cultivate a Culture of Continuous Growth

In this role, you will be instrumental in bridging the gap between operational needs and employee performance. From leading onboarding sessions to developing comprehensive SOPs and training manuals, you will ensure that every team member—from the front office to the kitchen—embodies our commitment to excellence. At Quess Lanka, we provide a competitive salary and a supportive atmosphere where you can advance within a structured L&D function. Join us and play a pivotal role in maintaining the brand standards that define world-class hospitality.

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