Vice President, Operations

S&B Private · Colombo

Job description – Vice President, Operations

Elevate Your Career with S&B Private

Since 2019, S&B Private has revolutionized how Australian and US accounting firms scale by building elite offshore teams in Sri Lanka. We aren’t just a BPO; we are a talent incubator focused on deep technical mastery and international standards. By fostering a culture of mutual respect and continuous development, we provide local professionals with a gateway to global accounting careers while delivering exceptional value to our international partners.

The Opportunity: VP of Operations

As the Vice President of Operations, you will hold the reins of our Sri Lankan headquarters, serving as the critical link between executive strategy and daily execution. Your primary mission is to navigate our growth from 30 to 100 team members, ensuring our operational “DNA” remains strong during rapid scaling. You will own the outcomes for People & Culture, Client Delivery, and general operations, acting as the primary bridge between our Australian directors and our talented local workforce.

Your Background Likely Includes

  • Operational leadership experience within a BPO / professional services organisation

  • Demonstrated success engaging and growing Sri Lanka based teams

  • Experience owning HR and people outcomes alongside operational delivery

  • Proven ability to partner with executive leadership and demanding external clients

  • Track record in building systems, structure, and leadership capability, including hiring and mentoring senior level talent

What You Must Be Comfortable With

  • Making decisions and being accountable for outcomes

  • Operating in a flat organisation structure without layers of management or support functions

  • Having direct conversations when things aren’t working

  • Balancing people leadership with delivery pressure

  • Working closely and aligning with foreign stakeholders

Requirements

Run the Operation

  • Turn Director direction into clear priorities and daily execution

  • Run the operating rhythm—weekly check-ins, follow-ups, and performance visibility

  • Make decisions and keep work moving without waiting for permission

Client Delivery

  • Ensure quality and consistency of all client work delivered from Sri Lanka

  • Ensure workflows, standards, and expectations are clear and followed

  • Step in early when delivery or client risks appear

People & Leadership

  • Lead recruitment, onboarding, performance management, and retention

  • Build capable team leads who can manage others properly

  • Deal with performance issues early and directly

Issue Resolution & Escalation

  • Effectively manage operational, people, and delivery issues

  • Be proactive in identifying and resolving problems

  • Escalate to Directors only when a decision affects:

    • client relationships

    • financial outcomes

    • agreed strategic direction

Ways of Working

  • Put simple, practical systems in place

  • Improve consistency without unnecessary process

  • Lean into the power of AI, while respecting client confidentiality, maintaining technical rigour and adding the ever important human touch

Getting Important Things Done

  • Lead cross-team initiatives that matter

  • Remove blockers

  • Drive initiatives to completion

Why This Role Matters

This isn’t a “maintenance” role; it’s a builder’s role. We operate with a flat structure that rewards those who take initiative and value direct, honest communication. If you thrive in environments where you can influence culture, implement smarter systems through AI, and mentor the next generation of leaders, S&B Private offers the autonomy and the scale to make a significant impact on the professional services landscape in Sri Lanka.

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