Job Description: Student Consultant – Jaffna

We are seeking a Student Consultant to join our team in Jaffna. This position is ideal for someone who can communicate effectively with students and families, provide clear educational guidance, and stay current with academic and visa regulations. As a Student Consultant, you’ll work closely with students seeking educational opportunities—locally or overseas—and guide them through the entire process from initial inquiry to enrollment.

This is a customer-facing role that involves both advising and administrative responsibilities. Your ability to deliver accurate information in a calm and professional manner will directly impact the outcomes for students and the success of our organization.

Position Summary:

As a Student Consultant, you will assist individuals—mostly school leavers and university aspirants—in exploring suitable educational paths. This includes discussing course options, countries of study, universities, entry requirements, documentation, visa procedures, and financial considerations.

The role requires you to be a reliable source of information, maintain detailed records, follow up diligently, and collaborate with other departments such as admissions, marketing, and visa processing. You will also represent the organization during student outreach events, school visits, and education fairs.

Key Responsibilities:

Student Advising: Conduct one-on-one or group consultations to understand students’ academic backgrounds, interests, and goals. Suggest appropriate study programs based on individual profiles.
Course & University Selection: Guide students in selecting courses and institutions that match their interests, qualifications, and budget.
Application Support: Assist with university application preparation, including reviewing documents, filling forms, and ensuring deadlines are met.
Visa Guidance: Provide accurate, updated information regarding student visa requirements and application processes for various countries.
Follow-ups: Maintain contact with students and parents throughout the consultation process to track progress, remind of deadlines, and resolve queries.
Documentation Review: Check all documents submitted by students for completeness, accuracy, and authenticity before submission to universities or visa offices.
Record Keeping: Maintain detailed records in the company’s CRM system, ensuring data privacy and accuracy.
Outreach Activities: Participate in education fairs, school seminars, webinars, and open days to promote the organization’s services and build a client pipeline.
Market Updates: Stay informed about changes in international education, institutional partnerships, tuition fees, and visa regulations.
Reporting: Submit weekly and monthly updates on consultation statistics, inquiries, conversions, and pending files to the management team.
Customer Service: Maintain professional, respectful interactions with students and families. Ensure clear communication and manage expectations appropriately.

Required Qualifications:

A diploma or degree in Education, Business Administration, International Relations, or a related field.
Strong command of English and Sinhala or Tamil (fluency in all three is an added advantage).
Basic computer literacy, including Microsoft Office and email communication.
Prior experience in customer-facing roles, preferably in the education sector or administrative support.
Good knowledge of higher education systems (local or overseas) will be a significant advantage.

Preferred Attributes:

A genuine interest in student welfare and education guidance.
Ability to communicate clearly, calmly, and confidently with young adults and their families.
A methodical and organized approach to task management and record keeping.
Discretion in handling sensitive student data and documentation.
Patience in answering repeated or similar questions without frustration.
Professional presentation and demeanor—this is an advisory role where first impressions matter.
Willingness to learn continuously and adapt to changing visa rules or academic trends.
Ability to manage time and multitask during peak admission seasons.

Work Conditions:

Based in the Jaffna office with occasional local travel for school visits or events.
Standard working hours are Monday to Friday, 9:00 AM – 5:30 PM, with occasional weekend work during peak application periods or events.
Office-based environment with regular use of computers, printers, and telecommunication tools.
Performance will be assessed through metrics such as consultation volume, application conversions, and student satisfaction.
Supportive team environment, though much of the work is independently managed.

What We Expect From You:

Reliability. Students and their families trust us for guidance—we expect you to take that responsibility seriously.
Clarity. You must deliver information in a way that’s accurate, understandable, and honest.
Accountability. You’ll be trusted to manage student cases. That includes keeping records updated and following through on tasks without supervision.
Communication. We expect you to listen, ask the right questions, and explain clearly—especially when processes are complex.
Adaptability. Guidelines from universities and immigration authorities change. You’ll need to stay informed and adjust accordingly.
Professionalism. Your language, attire, and conduct reflect our organization. We expect you to uphold standards consistently.

What You Can Expect From Us:

Structured training on international education systems, student application processes, and visa procedures.
A clear, manageable workload with achievable performance targets.
Friendly and collaborative team environment with regular support from your reporting manager.
Opportunities to grow within the company—whether into senior consultancy, team leadership, or regional management.
Respect for work-life balance and timely compensation.
Exposure to local and international education networks, institutions, and professionals.
A transparent feedback culture—your ideas and inputs will be welcomed.

Who Should Apply:

Graduates looking to begin a meaningful career in education or student services.
Professionals with prior experience in administrative support, education consultancy, or counseling roles.
Individuals who enjoy guiding others and can handle detailed tasks without losing focus.
Residents of Jaffna or nearby areas who understand the local education context and speak the regional language fluently.
Candidates seeking a role that involves both interpersonal interaction and organized administrative work.

Application Process:

Submit your CV and a brief cover letter explaining why you’re suited for the Student Consultant role.
Include your availability for interviews and earliest possible start date.
Shortlisted candidates will be contacted for an initial phone screening.
Selected applicants will be invited for an in-person interview at our Jaffna office.
Final candidates may be given a short written task or role-play scenario to assess clarity and communication.

Send your application to: careers@[yourcompany].lk
Subject Line: Application for Student Consultant – Jaffna

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Final Word:

The Student Consultant role isn’t just about filling seats in universities. It’s about understanding real student goals, aligning them with the right opportunities, and providing support from the first question to the final visa stamp. If you’re someone who values clarity, patience, and professional integrity—and you want to play a small but important role in shaping someone’s future—this may be a good fit for you.

We look forward to hearing from you.