Job Description: Outlet Executive – Negombo

We are seeking a capable and responsible individual to take up the role of Outlet Executive at one of our key locations in Negombo. This position is best suited for someone who can balance operational control with day-to-day customer service, inventory oversight, and team leadership. The Outlet Executive plays a key part in maintaining the outlet’s efficiency and quality, ensuring both staff and customers are supported with professionalism.

If you are someone who understands the importance of consistent service, timely reporting, and clear communication, this is a role where your attention to detail and leadership will be appreciated.

Position Summary:

As the Outlet Executive, you will be in charge of running the outlet’s daily operations—ensuring that service standards are met, the staff are performing as expected, and that the outlet meets its financial and operational goals.

You will work closely with front-of-house staff, kitchen teams (if applicable), stock controllers, and senior management to maintain a smooth and efficient environment. The role requires a hands-on approach, where you’ll not only manage the team but also step in to resolve customer issues, handle supplier coordination, and ensure proper documentation and reporting.

Your success will be measured by your ability to maintain smooth outlet operations, reduce avoidable losses, build a reliable team, and uphold a consistent standard of customer service.

Key Responsibilities:

Oversee daily operations of the outlet including staff coordination, stock management, and service delivery.
Monitor customer service standards and step in to address complaints or unusual requests.
Maintain proper inventory records and ensure timely ordering of stock and supplies based on consumption trends.
Prepare and submit daily, weekly, and monthly reports related to sales, wastage, staff attendance, and customer feedback.
Train new staff and conduct regular refresher sessions on company policies, health & safety, and service procedures.
Implement and enforce hygiene standards in compliance with health regulations and internal audit requirements.
Ensure accurate billing and cash handling, and reconcile sales at the end of each shift.
Work with the marketing team or area managers to support promotions or seasonal activities.
Supervise scheduled maintenance of equipment and coordinate repairs when required.
Maintain visual standards of cleanliness, presentation, and branding within the outlet.
Participate in periodic audits and assist in the implementation of corrective actions where needed.
Manage staffing levels and shift rosters to ensure smooth coverage throughout operating hours.
Serve as the primary contact for operational communication with upper management.
Lead by example during busy hours by stepping in to support customer-facing or back-end tasks.

Required Qualifications:

G.C.E. Advanced Level qualification; a diploma in hospitality, management, or retail operations is an advantage.
Minimum of 3 years’ experience in a supervisory or executive role within a restaurant, café, supermarket, or retail outlet.
Proficiency in POS systems and inventory management software.
Familiarity with basic accounting and daily cash reconciliation.
Competency in spoken and written English; Sinhala or Tamil communication skills are also necessary.
Sound understanding of customer service practices and retail/hospitality hygiene protocols.
Basic proficiency in MS Office (Excel, Word, Email).

Preferred Attributes:

Strong sense of accountability with a consistent approach to process and people management.
Natural ability to lead a team with fairness and discipline.
Ability to handle multiple responsibilities without losing focus on core deliverables.
Reliable, punctual, and capable of independently managing issues without escalation unless necessary.
Good interpersonal skills and the capacity to work with people from various backgrounds.
Quick learner with the ability to adapt to evolving operational procedures or new product lines.

Work Conditions:

The position is based at one of our retail or hospitality outlets in Negombo.
Work hours include shifts, weekends, and public holidays, based on the outlet’s operating schedule.
Uniforms and all necessary materials will be provided.
On-duty meals or refreshments may be offered, depending on outlet type.
The role involves standing for extended periods and managing busy environments.
Regular interaction with customers, suppliers, and staff is part of the daily routine.
Reports and planning work may require off-floor desk time.

What We Expect From You:

Punctuality and professionalism in all interactions and work habits.
Willingness to take initiative when facing common outlet issues.
Respectful and consistent treatment of your team members and customers.
Careful and honest handling of company assets, including inventory, cash, and customer trust.
Alertness to issues such as low-performing products, recurring customer complaints, or maintenance concerns.
Clear communication with supervisors, including timely updates and reports.
A results-oriented mindset with a focus on improvement and learning from experience.

What You Can Expect From Us:

A structured and supportive work environment with room for initiative.
Training programs to help you improve your operational and people management skills.
Fair compensation and timely payments, with allowances for performance in some roles.
Guidance and regular feedback from experienced area and operations managers.
A chance to grow within the organization for those who show commitment and capability.
Safe working conditions that comply with legal and company standards.

Who Should Apply:

Individuals currently in junior supervisory roles who are ready to take the next step in responsibility.
People with backgrounds in hospitality, food & beverage, retail, or supermarket environments.
Candidates who are already residing in or near Negombo and are available for full-time shift-based work.
Professionals who value structure, are dependable, and enjoy being part of a team-driven workplace.
Job seekers looking for stable long-term opportunities with regular training and career growth potential.

Application Process:

If this position matches your background and career goals:

Send your updated CV along with a brief cover letter explaining your current role and interest in the position.
Include references or mention previous employers, if applicable.
Email your documents to careers@[companyname].lk with the subject line: Application for Outlet Executive – Negombo.
Shortlisted candidates will be invited for a face-to-face interview at our Negombo office or outlet location.
Selected candidates may be asked to complete a short practical task or attend a second round of interviews with senior operations staff.

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Final Word:

Running a successful outlet requires more than keeping the doors open. It demands attention to detail, respect for procedure, and the ability to guide a team toward consistency. If you’re someone who can balance hands-on work with leadership and has the mindset to treat the outlet as if it were your own, we want to hear from you.

This role offers real responsibility and a path toward further growth. If you’re ready, apply today.