Front Office Duty Manager

Front Office Duty Manager

Company: Ajman Hotel
Location: Ajman, United Arab Emirates
Job Type: Full-time
Salary: Competitive, includes benefits

About Us

Ajman Hotel, managed by Blazon Hotels, is committed to delivering exceptional hospitality experiences across the UAE. With a focus on leadership development, staff empowerment, and guest satisfaction, the hotel provides a dynamic work environment where creativity and professional growth are encouraged. For more information, visit www.blazonhotels.com.

Job Overview

We are seeking an experienced Front Office Duty Manager to oversee daily operations at our Front Office, ensuring a seamless and memorable experience for all guests. This role requires strong leadership, excellent communication skills, and the ability to coordinate multiple departments while maintaining high service standards.

Key Duties

• Supervise day-to-day Front Office operations, including Reception, Concierge, and Guest Relations.

• Ensure compliance with health, safety, and fire regulations within the Front Office and guest areas.

• Deliver personalized, courteous service and address guest concerns promptly and effectively.

• Coordinate with Housekeeping, Engineering, Sales, and Butler services to meet guest needs.

• Monitor room availability, arrivals, departures, and reservations to optimize occupancy.

• Manage billing, guest accounts, and credit verification while resolving discrepancies efficiently.

• Promote hotel services and facilities to enhance revenue opportunities.

• Conduct regular inspections of Front and Back of House areas for cleanliness, safety, and operational standards.

• Welcome VIP guests, delegations, and group leaders personally.

• Relieve the Night Manager during absences and ensure smooth handovers with incoming managers.

Requirements

• Minimum 2 years of experience as a Front Desk Duty Manager in a hotel or resort.

• Proficient in English (both written and spoken); additional languages are an advantage.

• Strong computer skills and familiarity with hotel management systems.

• Excellent interpersonal and guest service skills with a professional appearance.

• Ability to lead, mentor, and motivate Front Office staff while maintaining operational standards.

Pay & Benefits

• Visa and work permit provided

• Accommodation and duty meals included

• Service charges and tips

• Flight ticket allowance

• Health insurance coverage

• Career progression and training opportunities

See Full Job Details

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