E-Commerce Manager

E-Commerce Manager

Company: Mandarin Oriental Hotel Group – Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Job Type: Full-time

About Us

Mandarin Oriental Hotel Group is a global leader in luxury hospitality, known for combining Asian heritage with contemporary elegance across award-winning hotels, resorts, and residences worldwide. Emirates Palace Mandarin Oriental, Abu Dhabi, is one of the region’s most iconic landmarks, featuring a pristine private beach, landscaped pools, a private marina, and some of the city’s largest conference and event facilities. With 390 luxurious rooms and suites, the property sets the standard for exceptional guest experiences in the heart of the UAE capital. Discover more about the group at www.mandarinoriental.com.

Job Overview

We are seeking an experienced E-Commerce Manager to join our Marketing team at Emirates Palace Mandarin Oriental, Abu Dhabi. The role focuses on driving digital marketing initiatives, enhancing online visibility, and maximizing e-commerce opportunities across all revenue streams of the hotel. The successful candidate will collaborate closely with the commercial, revenue, and operational teams to deliver impactful campaigns, manage digital assets, and optimize online presence.

Key Duties

• Develop and implement digital marketing strategies to increase online engagement and revenue.

• Manage the hotel’s presence across brand websites, digital platforms, and third-party portals.

• Oversee content creation, SEO, and online advertising campaigns.

• Coordinate digital campaigns with internal teams and external agencies, ensuring brand compliance.

• Monitor performance on platforms such as Booking.com, Expedia, and TripAdvisor, ensuring regular updates and improvements.

• Conduct market research and identify new e-commerce opportunities.

• Track campaign performance and prepare reports aligned with KPIs and budgets.

• Ensure smooth coordination with Mandarin Oriental’s global branding and digital teams.

Requirements

• Bachelor’s degree in Marketing, E-Commerce, or a related discipline.

• 10+ years of experience in digital marketing or e-commerce, ideally within the luxury hospitality sector.

• Strong project management and analytical skills.

• Creative thinker with the ability to develop innovative digital content.

• Excellent communication and presentation abilities in English.

• Knowledge of SEO, online advertising, and digital campaign optimization.

• Ability to work in a multicultural environment and partner with cross-functional teams.

Pay & Benefits

• Competitive compensation package.

• Comprehensive health and wellness programs.

• Access to the MOstay program, offering complimentary stays and discounted rates across Mandarin Oriental properties worldwide.

• Learning and development opportunities tailored to career progression.

• Retirement plans and additional benefits in line with company policy.

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group operates more than 30 luxury properties globally and continues to expand in key destinations. Renowned for its legendary service, the Group’s vision is to delight guests through unique experiences and personalized hospitality. At Emirates Palace Abu Dhabi, colleagues are empowered to grow and contribute within a supportive and inspiring work environment.

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